Hockley Medical Practice

patient access logo 2018 inv

Order a Repeat Prescription

The easiest way to order a repeat prescription or book and manage your appointments is online with Patient Access.

Simply log in and follow the links on the Patient Access website or app.

Prescription Ordering Direct (POD)

Prescription Ordering Direct (POD) is managed by a trained team who are there to help you with your repeat medication needs. ( Read more in detail at below link)

  • Call the POD service at  0121 203 2030
  • Or use online access
  • The POD service is open Monday to Friday 9:00am – 4:00pm

Repeat prescriptions are prepared within 48 hours upon request.

Order from the Practice

You may also order from the Practice. Please call the surgery on 0121 554 1757, and we will process your request.

In person

You can do this by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request.

Please put this repeat prescription request in the box on the reception desk.

By post

You can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.

Patients on regular medication do not always need to see a doctor for a repeat of their medication.

By Phone

We do not encourage to order repeats on phone, to prevent any error. This service is more for patients housebound. But if you wish, please give clear information . Please call 0121 554 1757 , and we will process your request.

We require 48 hours notice (not including Saturday and Sunday) for a repeat pre­scription.

If you need help with NHS costs or need to find out if you can get free Prescriptions please click the button below for further information.

Pharmacy Ordering/Collection Service

Pharmacies offer a prescription collection service from our Practice.They can also order your medication on your behalf.This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.

Medication reviews

Repeat prescriptions can only be re-ordered without seeing the doctor or clinicians up to the review date shown on the bottom right of the prescription, so long as you are attending the agreed review appointments given to you, by the clinicians at your previous review.

The doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current guidelines. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Book to see the pharmacist in surgery for the review.

Non-Repeat Items (Acute Requests)

Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor. So if you are requesting medicine which is acute or taken in past, the staff will request for clinician to decide to issue or not or want to talk to patients.

Hospital Requests

When you are discharged from hospital you should normally receive five days supply of medication.

On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.

Hospital requests for change of medication will be checked by the clinician first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavor to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by next day.