Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 0121 554 1757, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

On evenings, at night and on weekends when emergencies arise outside of surgery hours, telephone the Practice on 0845 077 0023 in the usual way. Your call will be diverted to PRIME CARE the out of hours duty service where your emergency will be addressed.

If you need urgent medical assistance when we are closed, you can also call 111. In an emergency please call 999.

This service is for emergencies
– It should not be used instead of a day time appointment
– All calls are monitored and will be reviewed by our Doctors

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

Routine appointments

To request a routine appointment in the next 7 days:

  • phone us on 0121 554 1757, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
  • use your Patient Access account
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Should you require non-emergency telephone advice from the doctor or the practice nurse, it is best to try between 10.45am -11.45am where possible or between 5.30pm – 6pm.

Please appreciate that it may be necessary to ask you to either hold or ring back, should the doctor be busy with another patient.
Practices are working in partnership to provide additional GP appointments between 6.30pm – 8pm Monday to Friday and 9am – 12pm Saturday & Sunday.

If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.

Your appointment may be with another practice in the area and may not be at your registered practice.

Your appointment

We try to keep to time but please be patient if someone before you takes longer than planned. Appointments are normally ten minute slots and so if you have a complicated problem, or more than one problem, please ask for a longer appointment.

It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (male or female doctor).

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Help with your appointment

Cancelling or changing an appointment

If you are more than 15 minutes late for an appointment you may be asked to re-book.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 0121 554 1757, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you think an immediate visit is required, please tell the receptionist. In cases of major injury or critical condition, it may be more appropriate to go directly to your local Casualty department. If an ambulance is required, dial 999.

If you think you qualify for a home visit, please ring before 10.45am. Doctors will only consider home visits for medical reasons.

All visits requested will be medically assessed to check if appropriate. The GP may telephone, ensure you leave a current mobile number to be contacted on.

We would kindly ask any patient who is mobile (including using a walking aid, wheelchair or scooter) to see us in the surgery. If you are poorly and think you need an urgent same day visit, please ring your request through to the Practice.

Our GP Practice is keen that we make the best use of our clinical staff allowing them to provide the most appropriate care to those most in need. For the vast majority of patients, attending an appointment at the Surgery is the best option for them and for the Practice staff. 

Attending a surgery allows our clinical team to see many more patients in a day than if we are undertaking home visits. A doctor could see 4-6 other equally needy patients in the time it takes for a home visit.

Home visits, whilst convenient for patients, actually offer a poorer standard of care compared to surgery consultations. This is because of:
– Poor facilities (eg poor lighting, lack of hygiene)
– Lack of records and chaperones (required for safe care and examination)

The majority of consultations during home visit could easily and safely be carried out in the surgery.